Terms and Conditions for Removals Kingston Services
These Terms and Conditions set out the basis on which Removals Kingston provides removal, packing, transportation, storage and associated services within the United Kingdom. By placing a booking with us, you agree that these Terms and Conditions will apply to all services we carry out for you, unless otherwise agreed in writing by an authorised representative of our company.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below.
Client, you and your mean the person, firm or company who requests our services and enters into a contract with us.
We, us, our and Removals Kingston mean the removal company providing the services.
Services mean any removal, packing, loading, unloading, transport, storage, waste removal or associated services that we agree to provide.
Goods mean all personal possessions, furniture, equipment, stock or other items which are the subject of the services.
Quotation means the written or electronic estimate of charges provided by us, based on the information supplied by you.
2. Scope of Services
We provide domestic and commercial removal services, including but not limited to local and regional moves, packing and unpacking, loading and unloading, transportation, and short-term storage where agreed. The exact scope of services will be set out in your quotation and confirmation of booking.
Any services not expressly included in the quotation will be regarded as additional services and may incur further charges. Examples include dismantling or reassembly of furniture, packing materials, long carries where direct access is not available, and handling items with unusual size, weight or fragility.
3. Booking Process
All bookings are subject to availability and are not confirmed until we issue written or electronic confirmation referencing your agreed service date and any relevant service details.
To provide an accurate quotation, we may ask you for detailed information regarding the property, access, parking restrictions, the inventory of goods, special handling requirements and any timing constraints. You are responsible for ensuring that all information you provide is complete and accurate.
Bookings are generally made following one or more of the following steps.
First, initial enquiry, where you contact us with your move details. Second, assessment, which may include a site visit or a remote survey. Third, quotation, wherein we provide a written or electronic quotation indicating the service description, estimated charges and any applicable surcharges. Fourth, acceptance, where you confirm acceptance of the quotation and these Terms and Conditions. Fifth, confirmation, where we issue a booking confirmation and, if applicable, an invoice or deposit request.
We reserve the right to refuse any booking at our discretion or to request additional information before confirming a booking.
4. Quotations and Pricing
Unless stated otherwise in writing, quotations are based on the information provided by you and are valid for a limited period from the date of issue. If your circumstances change, including changes to inventory, access, dates, or any other material factor, we reserve the right to revise the quotation.
Prices are usually calculated by reference to factors such as volume, weight, distance, access conditions, labour required and any special handling needs. Additional charges may apply for congestion, tolls, parking fees, waiting time, additional labour, storage, or services requested on the day that were not included in the original quotation.
All prices are stated exclusive of any applicable taxes unless clearly indicated otherwise. Any taxes or statutory charges applicable at the time of service will be payable by you.
5. Payments
The payment terms applicable to your booking will be specified in your quotation or invoice. Unless otherwise agreed, the following terms apply.
For domestic removals, full payment is typically required no later than the working day before the scheduled move date. For commercial moves or larger projects, a deposit may be required upon booking, with the balance payable on or before completion of the services.
Payment may be made using the permitted methods notified by us from time to time. We reserve the right to decline payment methods at our discretion.
If payment is not received by the due date, we may, at our option, suspend or cancel the booking, refuse to commence or continue the services, and or charge interest on overdue amounts at the statutory rate until payment is received in full.
You are responsible for all charges incurred under your booking including any extras agreed on the day, parking charges, tolls or waiting time not covered by the quotation.
6. Cancellations, Postponements and Changes
If you need to cancel or postpone your booking, you must notify us as soon as possible. The following standard cancellation terms apply unless otherwise stated in your booking confirmation.
Where cancellation is received more than seven days before the scheduled move date, no cancellation fee may be payable, although any non-refundable costs incurred on your behalf may be chargeable.
Where cancellation is received between three and seven days before the move date, we may charge up to fifty percent of the quoted price.
Where cancellation is received less than three days before the move date, we may charge up to one hundred percent of the quoted price, reflecting the difficulty in re-allocating resources at short notice.
Postponements or significant changes to the booking, such as the move date, property access or inventory, will be treated similarly to cancellations if they prevent us from carrying out the services as originally planned. We will try to accommodate changes where possible, but this cannot be guaranteed and may result in additional charges.
7. Client Responsibilities
You agree to ensure that.
All goods are properly packed and prepared for transport if you have not selected our packing service.
All hazardous, perishable, illegal, or excluded items are not included with the goods.
All required permissions for parking, loading and unloading at both collection and delivery addresses are obtained in advance, including any permits, authorisations or access codes.
Reasonable access and safe conditions are provided for our staff and vehicles, including clear stairways, lifts, corridors and entrances. You must notify us of any access constraints such as low bridges, narrow streets, limited parking or restricted access times.
You or an authorised representative are present during collection and delivery to verify items, provide instructions and sign relevant documentation. Where no representative is present, our assessment of the work carried out and condition of goods will be deemed accurate.
8. Exclusions and Prohibited Items
Unless expressly agreed in writing, we will not transport or store.
Any items classified as hazardous materials, including explosives, flammable liquids, gas cylinders, chemicals, paints, solvents or aerosols.
Perishable goods, foodstuffs or plants that may deteriorate or cause contamination.
Cash, jewellery, precious metals, watches, deeds, bonds, securities, valuable collections or other high value items of a similar nature.
Animals or any living creatures.
Illegal items or goods acquired unlawfully.
If such items are included without our knowledge, we will not be responsible for any loss, damage, delay or legal consequences arising and we reserve the right to remove, dispose of or surrender such items to the relevant authorities.
9. Liability for Loss or Damage
We will take reasonable care in handling, packing, loading, transporting and unloading your goods. Our liability for loss or damage is subject to the terms below.
We will not be liable for loss or damage unless it is established that such loss or damage was caused by our negligence or breach of contract. In any event, our liability will be limited to a maximum amount per individual item or per job as specified in your quotation or in our standard liability limits then in force.
We will not be liable for.
Loss or damage arising from circumstances beyond our reasonable control, including but not limited to weather, traffic, road closures, civil disturbance, or acts of third parties.
Loss or damage to goods packed by you or a third party, unless clear evidence shows that we handled such goods negligently.
Damage to items with pre-existing defects, inherent vice or fragile construction, including but not limited to veneers, glass, stone, particle board or assembled flat-pack furniture not designed for repeated dismantling and reassembly.
Normal wear and tear, minor scuffs or marks consistent with handling and transport.
Loss of data, digital content, or consequential loss, including loss of profits, business interruption, loss of opportunity or indirect financial loss.
10. Claims and Notification
You must inspect your goods as soon as reasonably possible after completion of the services. Any apparent loss or damage should be noted on the delivery paperwork at the time of delivery where feasible, and in any case notified to us in writing within a reasonable period as specified in your booking documentation.
We may request supporting evidence such as photographs, descriptions of the damage and proof of value. You must allow us a reasonable opportunity to inspect the goods and, where appropriate, to arrange for repair, replacement or compensation in accordance with our liability limits.
Failure to notify us of a potential claim within the specified time may affect our ability to investigate and could reduce or extinguish any liability we may have.
11. Waste, Rubbish and Disposal Regulations
Where we agree to remove waste, unwanted items or rubbish as part of the services, this will be done in compliance with applicable UK waste management and environmental regulations.
We will only remove waste that is lawful for us to transport and dispose of, and which has been clearly identified and separated by you. Additional charges may apply for items requiring special disposal, such as electrical appliances, mattresses, or bulky or hazardous materials.
We reserve the right to refuse removal of any items that we reasonably believe to be hazardous, illegal, contaminated or outside the scope of our licence or insurance coverage. Any waste disposal charges will be made clear where reasonably possible before removal and may include tipping fees, recycling fees and labour.
You remain responsible for any waste left on the premises which we have not expressly agreed to remove.
12. Access, Parking and Delays
You are responsible for ensuring adequate parking and access for our vehicles at both collection and delivery points. This may include arranging permits or obtaining permission from property owners or local authorities where required.
If we incur parking charges, fines or penalties as a result of insufficient or incorrect information supplied by you, we may recharge these costs to you. We will take reasonable steps to avoid or minimise such charges where practical.
We will not be liable for delays arising from congestion, roadworks, access issues, adverse weather or other matters outside our reasonable control. Where delays occur due to circumstances within your control, such as keys not being available, properties not being ready or access restrictions not being removed, we may charge for waiting time or additional labour.
13. Insurance
We maintain appropriate levels of insurance cover for our operations, in accordance with industry practice. Further information about our insurance and liability limits can be provided on request.
You are advised to consider taking out additional insurance for your goods if their value exceeds our standard liability limits, or if you require wider cover than that which we provide. It is your responsibility to arrange such insurance directly if required.
14. Subcontracting
We reserve the right to use carefully selected subcontractors to perform all or part of the services. Where subcontractors are engaged, these Terms and Conditions will still apply and we will remain responsible for the overall performance of the services, subject to the agreed liability limits.
15. Privacy and Data
We will collect and process personal information about you in order to provide the services, manage our business and comply with legal obligations. This may include your name, address, contact details, payment information and service history.
We will handle your personal data in accordance with applicable UK data protection legislation. Your data will be used only for legitimate business purposes and will not be sold to third parties. We may share your data with trusted partners or subcontractors where necessary to fulfil the services.
16. Termination
We may terminate the contract or suspend services immediately by giving notice to you if.
You commit a material breach of these Terms and Conditions which, if capable of remedy, you fail to remedy within a reasonable time after being requested to do so.
You fail to make payment when due or we reasonably believe that you may be unable to pay your debts as they fall due.
You behave in an abusive, threatening or unsafe manner towards our staff or contractors.
On termination, any outstanding amounts for services already provided will become due for immediate payment.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that we may also bring proceedings in any other jurisdiction where you are resident or have assets.
18. General Provisions
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
These Terms and Conditions, together with your quotation and booking confirmation, constitute the entire agreement between you and us relating to the services and supersede any prior agreements or understandings, whether written or oral.
No variation to these Terms and Conditions shall be effective unless it is agreed in writing by an authorised representative of Removals Kingston.
