Removals Kingston Privacy Policy
This Privacy Policy explains how Removals Kingston collects, uses, stores and shares personal data about individuals who use our removal and related services. It applies to all Removals Kingston customers in our service area and to people who contact us to enquire about our services.
We are committed to protecting your privacy and handling your personal data in a fair, transparent and secure way, in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
Data Controller
For the purposes of data protection law, Removals Kingston is the data controller of the personal data described in this Privacy Policy. This means that we determine why and how your personal data is processed.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, book a service, or otherwise interact with Removals Kingston:
Identity and contact details, such as your name, postal address, property address for collection and delivery, and any alternative contact details you choose to provide.
Service and booking information, such as details about the property type and size, access information, dates and times for removals, inventory or item descriptions, packing requirements, and any special instructions.
Communication data, such as information contained in enquiries, feedback, complaints or other correspondence with us, whether made by phone or in writing.
Payment and transaction data, such as payment confirmations, billing address, and records of services purchased. We do not store full card details when third party payment processors are used.
Website and technical information, such as basic usage data from visits to our website, including pages viewed, time and date of visits, and basic device or browser information, where this is collected via essential cookies or similar technologies. Where non-essential cookies or analytics technologies are used, we will seek your consent where required by law.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, make a booking, or otherwise communicate with our team. We may also receive personal data from third parties where you have given them permission to share it with us, for example where a comparison site or partner refers you to Removals Kingston for services in our area.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis under data protection law. Depending on the context, this will include one or more of the following grounds:
Contract: We process your personal data to provide removal and related services you have requested, to prepare and issue quotes, to manage bookings, and to administer payments. This processing is necessary to enter into and perform a contract with you.
Legal obligation: We may process your personal data to comply with legal and regulatory requirements, including record keeping, tax, accounting and responding to lawful requests from public authorities.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where these are not overridden by your interests or fundamental rights and freedoms. This may include managing our customer relationships, improving our services, handling enquiries, preventing fraud, and maintaining the security of our systems and operations.
Consent: Where required by law, we will rely on your consent, for example in relation to certain types of marketing communications or non-essential cookies. When we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use personal data for the following purposes:
To provide you with quotes and estimates for removal and related services.
To manage bookings, plan removals, and deliver our services on the agreed dates and locations.
To communicate with you about your enquiries, quotes, bookings, changes to services, and after-service support.
To process payments and maintain accurate financial and accounting records.
To manage and improve our operations, including staff scheduling, route planning, and service quality.
To handle complaints, resolve disputes, and respond to feedback.
To comply with legal obligations, including record keeping, reporting and responding to lawful requests from authorities.
To protect our rights, property and safety and that of our customers, for example in relation to suspected fraud, theft or damage.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties who act as data processors on our behalf, or as independent controllers where appropriate.
Data processors are third parties who provide services to Removals Kingston and process personal data only on our instructions. These may include:
IT and cloud service providers who host our systems, backups or communications tools.
Payment processing providers who handle transactions and payment confirmations.
Customer management or booking system providers used to manage enquiries and service arrangements.
These processors are contractually required to handle your personal data securely, to use it only for the purposes we instruct, and to comply with applicable data protection laws.
In certain circumstances we may also share personal data with:
Professional advisers such as accountants, auditors or legal advisers, where necessary for the services they provide to us.
Public authorities, regulators, law enforcement or insurers where we are legally required to do so, or where this is necessary to establish, exercise or defend legal claims.
International Transfers
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. This may include the use of standard contractual clauses or reliance on an adequacy decision, in accordance with data protection law.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet any legal, accounting or reporting requirements.
In general, we will keep core customer, booking and transaction records for a period required by tax and accounting laws, after which they will be securely deleted or anonymised. Enquiry records and communications may be retained for a period that allows us to manage our relationship with you, respond to queries, and improve our services.
When determining appropriate retention periods, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.
Your Data Protection Rights
Under data protection law, individuals have a number of rights in relation to their personal data. Subject to certain conditions and exemptions, these include:
Right of access: You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, together with information about how it is used.
Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure: You have the right to request the deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection.
Right to object: You have the right to object to processing of your personal data that is based on our legitimate interests, on grounds relating to your particular situation. We will stop such processing unless we have compelling legitimate grounds to continue.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible.
Where we rely on consent as a lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those staff and processors who need it for legitimate business purposes and requiring them to keep it confidential and secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any significant changes will be communicated appropriately, and the updated version will apply from the date it is published.
By continuing to use Removals Kingston services after any changes are made, you acknowledge that you have read and understood the updated Privacy Policy as it applies to all Removals Kingston customers in our service area.
